Our team of shade experts and sales consultants will be able to give you an approximate cost, feel free to contact us.

We use various courier services to ensure you receive the best freight service possible.

We strive to have these dispatched within 48 hours of your confirmation being placed and paid for. While you wait we'll send you information

We recommend calling us immediately upon realising that the address may be wrong with your shipment. If your shipment is already in transit, there may be additional freight charges incurred. Please contact us to discuss.

Yes, if you purchase insurance then the insurance will protect your cargo from these known risks and ensure you the right to get compensated in case of damage without being affected by the carrier's liability exclusion and/or limitation.

By importing private and personal effects can be stressful and time consuming which can be confusing and can result in further charges being incurred, I suggest contacting us further to check.

The rate of duty applicable will be dependent on the commodity code of the goods you wish to import and the country of origin, In general, the threshold less than AUD1000 is tax free.

The charges quoted by us are our charges for arranging clearance of your parcel through our brokerage. However, some occasional situations have no control over any subsequent checks by border custom may wish to perform. As such there may be further charges incurred which are really outside of our control such as x-ray or out-turn examinations, quarantine or further laboratory tests for such unusual things. We will always endeavour to inform you if your goods are delayed and if any additional charges are likely to be incurred.

If you’re unable to find the information you require, simply call us or drop us an email, we will get back to you within 24 hours or earlier, remember providing that most relevant to your enquiry about (warehouse, breakbulk, relabel, something else etc.). You can find the contact information for your local office on the information panel at the top of this screen.